FAQ

Q: How would you describe WISE in just a few sentences?
A: WISE is a travel club built by a Work Integration Social Enterprise and inspired by Muhammad Yunus’s model for micro-financing. Our core values are equality, love & transparency and our goal is to provide affordable travel experiences to over 10.000 families around the globe, including yours. 100% of all revenue made by WISE is being donated to the social programs developed by us, Close to You Foundation. Every member of the WISE community owns a part of the business. This community helped us bring social services to over 150.000 beneficiaries. 


Q: How can I join WISE?
A: WISE is an exclusive travel club, available only by invitation. If you would like to join, click here

Q: When are new highlights being added

 A: New highlights are being added twice per week, based on the forecast provided by our members, as well as handpicked results found by our WISE staff and/or negotiated directly with hotels. 

Q: How should I register an account?
A: While "Sweet Honey" may be a great nickname, the name you use to register and also book your vacations must be the same, full legal name used on your official government IDs, such as your driver’s license or passport. The full legal names of other travelers in your party must also be used. Changing the name after a booking is made might require additional fees that nobody likes.

Q: Are any changes needed to my account if I want to recommend WISE to my friends?
A: No additional charges or changes are needed in order to add members in your WISE community.

Q: What is the maximum number of extra rooms I can purchase?
A: Usually up to 4 rooms, but it all depends on the hotel availability. If you are in need of plenty of rooms, feel free to contact us. Please note that the number of extra highlights is two, conditioned of course, by the number of rooms left. 

Q: Is it possible to request extra nights to a highlight that interests me?
A: Yes, this is possible. Please use the "Get custom quote" button, visible on all Highlight pages.  Our travel agents will analyze your request and create a special vacation, just for you! 

Q: Can I make an account as a company?
A: Yes, you can make purchases and receive invoices as a person, as well as a company. Still, if you would like to join WISE Corporate and provide free memberships for your employees, click here. 

Q: Can I add extra days or nights to my vacation?
A: If you’re having a blast, why not stay a little longer? Extending your vacation depends on the availability of the location. If you’ve purchased a highlight, just contact us to see about extending your stay so you can continue that remarkable experience. Otherwise, use our hotel engine to perform the search. The room rate will reflect rates available at the hotel or resort at the time you add to your stay, so the cost for extra nights may vary from what you paid in your original booking.

Q: How can I use the WISE points available in my Cash Cow?
A: WISE points are being generated by your 10 Level micro financing program, and it gives you the opportunity to access better vacations for less money. These can be used as a discount, at any time and on any vacation, regardless of the group type you are travelling with. The parity is: 1 WISE point = 1 euro. You may also withdraw the amount on your bank account. 

Q: Can I purchase a vacation using solely WISE points?
A: Yes, if the entire amount is available in your account, you may purchase the entire vacation using WISE points. Otherwise, differences will be paid from your monthly deposit or even using the credit card.

Q: Can I exchange my WISE points for cash?
A: Yes, you can do that, if you decide not to use them for your vacations. Withdraw fee is 12% of the total ammount. Please note: you are fully responsible to pay taxes according to your origin country laws referring profits!

Q: How does the WISE Community (10 Level micro financing program) work?
A: It’s quite basic! If you enjoy our project, and would like to have your friends joining, you can add them as a WISE member. You will receive WISE points for each friend joining from your recommendation. If they decide to add members in the community, you will again receive WISE points. If those new members add friends, you will again earn WISE points, and so on, based on the micro-financing program further explained in your Dashboard.

Q: Can a WISE membership be in more than one person’s name or various business names?
A: We are a travel community made up of amazing individuals like you, and that’s one of our strengths. We require every membership to be in the name of one person. This means we can’t accept membership applications in multiple names or more than one partnerships, trusts or business entities per account. Still, as a member you are entitled to purchase any travel services for non-members such as family & friends

Q:  What is WISE Corporate?
A: WISE Corporate is a new feature available only for companies that want to motivate and bring loyalty in the employment field. A company owner can purchase bulk memberships and reward his employees with vacation budgets and other tailored services. For more information, contact us. 

Q: How can I cancel my account?
A: As part of our travel club, all WISE accounts require a monthly deposit in order to remain active. If you decide to stop your subscription, login to your account, click on: Profile -> Close my account. Please keep in mind your account has a monthly deposit date that will be taken as a reference for deactivating your account. In case you also have funds available in your Piggy Bank or the Cash Cow, withdrawing on your bank account is also available for the full amount. Cancelation is available at anytime  

Q: What if I gave the incorrect name or spelling when booking?
A: Let us know as soon as possible. The booking must be made in and show the member’s full legal name. The full legal names of other travelers in your party must also be used. Our preferred travel vendor tells us no name changes can be made within 30 days of departure. There is typically a name change fee and you’ll be responsible for that. 

Q: I need information about obtaining or renewing my passport. Where do I go?
A: You’ll need to contact the government department that issues passports in your country. They’re the experts who can help you. Be sure to contact them in advance so there’s plenty of time to get your request processed before your dates. This isn’t something WISE can do for you; you’ll have to take care of this yourself.

Q: What if I have special dietary requirements?
A: Let us know about your dietary requirements, and we’ll find out if the hotel or resort can accommodate you. While many offer dietary options, it all depends on their meal policies. We’ll do our best to help with these arrangements.

Q: What if I need wheelchair or disability assistance?
A: While many activities can accommodate travelers, who require wheelchair or other disability assistance, some activities, tours or accommodations may have restrictions. Whenever it is available, we will confirm wheelchair or disability assistance for you, either setting it up for you or directing you to the resource that can assist. Just let us know your needs!

Q: What if my question is not covered here?
A: The WISE community ensures a great experience and we will gladly answer any questions you may have. Simply use our ticketing system, talk to a vacation specialist by clicking on Live Help, or choose Email Support by sending your query here 

Further details are also provided in our Terms & Conditions